image for blog article entitled Customer Service, IT and Digital Strategy - Strand 1

Welcome to the second blog in our series covering the new Customer Service, IT and Digital strategy.

This blog looks at some of the deliverables of the first strand of our strategy, entitled Residents and Local Businesses First.

Our customers expect to be able to transact with us easily and on any device that they use. Our website and social media channels (find out more about these below) are trusted sources of information and we want to utilise those to keep residents and businesses updated.

Some of the actions under this strand include:

  • Building a customer portal that gives residents information in one place.
  • Improve our online services to support those who have accessibility requirements or who are digitally excluded.
  • Carry out user research to understand where our customers encounter issues and use that to further optimise customer journeys.

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