Our Digital team recently launched a new online customer portal, making it easier for our customers to access online council services under one single-sign-on process.

MyAshford is an online customer portal that gives residents access to the various accounts held with the council in one place. Once residents set up an account they can view council tax, rent balance, see who their local councillor is, apply for parking permits and more.

It is easy to set up and once users are signed up, they can link all of their accounts under one single sign-on, making it easier to access all of their information in one place.

MyAshford replaces our old system which had become outdated and needed a revamp, so the Digital and IT Dev teams have built a new portal from the ground up and worked with services like Revenues & Benefits and Housing to link systems together.

More to come

With so many different systems associated with the council we are trying to make the customer experience easier by applying single sign-on technology.

We currently have single sign-on set-up for the new Council Tax system, Citizens Access, and more will be added like reporting issues, residential and visitor parking permits, and managing your rent or garage accounts.